Our refund/exchange policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-refundable items:

  • Downloadable software products
  • Drug test kits
  • Consumer reports, including:
    • Credit reports
    • TRVs
    • Background checks
    • All verification reports

Refunds (if applicable)

If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t yet received a refund, first check your bank account.

If your refund is expected on your credit card, then contact your credit card company. Note that it may take some time before your refund is officially posted to your credit card account.

There is often some processing time before a refund is posted.

If you have done all of the above and still have not yet received your refund, please contact us at

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